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Crystal received her Bachelor's Degree in Social Work from Mars Hill University. Upon graduation, she began her career as a Social Work Director at White Oak of Shelby. In 1996, she earned her Nursing Home Administrator License and worked as the Assistant Administrator at White Oak of Charlotte and also served as Administrator of White Oak of Shelby before serving as Administrator at White Oak of Kings Mountain. In 2018, Crystal returned to White Oak of Shelby to again serve as Administrator.